The customer waits in the dark
They cannot see whether their goods are ready and ask at the till again and again.
Customer orders in the showroom
Showroom solutions: the order is taken beside the customer and reaches the till on its own
The consultant builds the order on a mobile terminal, it goes to the ERP system on its own, the warehouse picks it, and the customer pays at the till with a short code.
Received
In progress
Assembled
At the till
Paid
Looking for showroom software that ties selling to the warehouse, the till and your ERP system? The "Customer orders in the showroom" module is a showroom management system for distributors who display samples while the goods themselves sit in the warehouse. It covers the process from the first scan to the fiscal receipt, with no paper and no re-typing.
The order is taken beside the customer, on the consultant's terminal. From that moment it moves forward by itself.
- 1
Order
The consultant builds it with the customer on a mobile terminal.
- 2
In ERP
It goes to the ERP system on its own, with no re-entry.
- 3
Picked
The warehouse prepares the goods and picking is confirmed automatically.
- 4
On screen
The customer sees the code and a message that they can go to the till.
- 5
At the till
The order code turns into a fiscal receipt, nothing to look up.
- 6
Paid
The payment status returns to the ERP system automatically.
What gets in the way today
Four situations every distributor with a showroom will recognise:
The order is written twice
The consultant notes it down, then someone re-enters it in the ERP system, and mistakes creep in.
Warehouse and till cannot see each other
The till does not know what has been picked, and the warehouse does not know what has been paid.
ERP finds out late
Orders and payments reach accounting late, sometimes only at the end of the day.
Before and after
Order
BeforeOn paper, then re-keyed into ERP
NowOn the terminal, straight into ERP
Stock
BeforeSomeone phones the warehouse
NowVisible on the spot, per warehouse
Customer
BeforeWaits and keeps asking
NowSees the order on a screen
Till
BeforeLooks for the order by hand
NowScans the code and issues the receipt
Payment in ERP
BeforeAt the end of the day
NowImmediately, automatically
Documents
BeforeForgotten or printed twice
NowAutomatic task, reprint with a log
What the company and its customers gain
For the company
- Fewer errors and less re-keying
- Faster sales in the showroom
- Stock and payments correct in ERP at once
- Full control: who, what and when
- A modern-looking showroom
For customers
- Quick ordering beside the consultant
- They know exactly when the goods are ready
- Payment without hunting at the till
- Pickup without pointless waiting
- Name protected on the screen
What each role gets
Customer
Knows when to pay and collect the goods.
Consultant
Showroom orders without paper or re-entry.
Warehouse
Gets the order at once, with documents on time.
Cashier
One code, one receipt. No searching, no mistakes.
Manager
Every order with its stage and history.
Where to read more
Sales by samples
How the consultant scans a sample and what the terminal shows. Open.
Mobile terminal for the consultant
The whole order flow on one device. Open.
Customer status screen
Code, name and order stage on a TV. Open.
Till and payment
The code becomes a receipt and payment goes back to ERP. Open.
ERP integration
Automatic transfer, retry and an exchange log. Open.
Recommended equipment
Terminals, printers and scanners. Open.
If you also care about the warehouse side of the wider WMS solution, read about showroom orders on wms.md.
First steps
A demo on your own data
Together we walk an order from the showroom to the till.
Choosing the scenario
"Payment, then ERP" or "ERP, picking, payment", depending on how you work.
Connecting to ERP
Through web services or JSON, depending on what your ERP system supports.
The screen in the showroom
A TV connected in a few minutes.
Request a demo and see for yourself how an order travels from the showroom to the till. Common questions are answered on the FAQ page.
See the solution on your own order flow
A 30-minute conversation about your real showroom and warehouse processes, with no generic slides.